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Customer Care

Here you will find answers to the more common question and concerns. We ask you to read through this before emailing any questions. If you are not able to find an answer after you read this section we will be more than happy to help you out. Thank you.

Placing an Order

Before you are able to order, you must create an account with us. After that we will provide you with a user name and password that allows you to purchase from us using the online catalogue. There are several ways you can order:

Web

Simply browse though our online catalogue and add items to your shopping cart. When you checkout, your order will be emailed to us and a verification copy will be emailed to you.

Phone

Call in with your order, our number is 1-905-793-6400
Long distance call 1-800-563-3664

Fax

Fax your order through, our number is 1-905-793-6410

Email

sales@bmsenterprises.com

Mail

80 Bramwin Court
Brampton, Ontario, Canada
L6T 5G2

Minimum Order

Due to the high labor cost associated with processing relatively small orders through order entry, order picking and shipping. A minimum order fee policy has been implemented to offset this cost: Minimum Orders are $150 (before tax), orders below the minimum (before tax) will be subject to a Surcharge Amount service fee. (backorders do not apply)

Privacy Policy

An Overview of Privacy & Security

  • We never share your information.
  • On occasion we may use your email address to advise you of promotions but we never sell, share, or divulge your email address.

BMS has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering & dissemination practices for this web site: bmsenterprises.com

Use of this website's order form requires users to give us contact & shipping information (like their name, address & email address), & financial information (like their account or credit card numbers). We may use customer contact information from the registration form to send the user promotional material only from BMS. The customer's contact information is also used to contact the customer when necessary.

No financial information is collected online to bill the user's credit card for products & services. All payment options are processed offline by our Customer Service Representatives. Demographic & profile data is not collected on our site.

Security

This site has security measures in place to protect the loss, misuse & alteration of the information under our control.

Payment Options

All new accounts are COD or Certified Cheque. Terms are negotiable after a credit application is approved. Normal Credit terms are net 30 Days.

Currency Value Changes

Due to the recent decline of the Canadian dollar, product pricing will be adjusted as stock is replenished. Please be aware that the prices on your invoice may reflect these newly modified prices.

Delivery Information

All orders are F.O.B. From our warehouse the customer has the option of pick-up or any other shipping method. Most of our customers prefer to use UPS or Canada Post.

Return Policy

All return product claims MUST be authorized by BMS Enterprises and supplied with an RMA# before any returns are accepted. The supplied RMA# must be clearly marked on the shipping box. Failure to obtain BMS authorization before returning product may result in refusal of the shipment at the sender's expense.

Product Returns for Credit

All Product returns for credit will be subject to a 20% restocking fee. The exception to the policy will be defective goods for replacement.

Questions & Comments

If you have any other question or comments please email us at: sales@bmsenterprises.com

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